Access to justice
Across England and Wales, many people struggle to access justice. Research by the Legal Services Board shows that almost nine in ten adults believe “the law is a game where the skilful and resourceful are more likely to get what they want.”
These findings highlight a system that can feel complex, costly and out of reach for most people, something the legal community, including the Legal Services Board, recognises and continues to address.
ChallengeMy was created to help change that. We believe fairness shouldn’t depend on confidence, connections or resources.
Through our groundbreaking, first‑of‑its‑kind model, we give people a clearer, simpler route to act when something goes wrong – bridging the gap between uncertainty and action, and making access to justice more accessible.
Access to legal support
There are millions of people in England and Wales going unsupported as they look to overcome the legal-related challenges in their everyday lives.
In a survey released in January 2025, The Legal Services Board and The Law Society found that 66% of people in England and Wales have had at least one legal issue in the last four years. 38% of those received no help at all.
Reasons for not obtaining support
The same survey analysed the reasons behind those not obtaining legal support in relation to contentious / non-contentious issues.
Macro considerations
The reasons people don’t seek or obtain legal support – whether for contentious or non‑contentious issues – are complex and varied.
Research shows these challenges are made worse by two key factors:
Perceived accessibility of solicitors
People who believe solicitors are accessible are far more likely to seek professional help (45% low, 57% medium, 63% high).
Yet only 12% of adults in England and Wales think solicitors (excluding criminal solicitors) are highly accessible, while 19% rate accessibility as medium and 23% as low. Almost half (47%) are unsure how accessible solicitors really are.
Legal confidence
Confidence plays a major role in whether people seek help. Those with low legal confidence are less likely to get professional support (47% low, 54% medium, 59% high).
Across England and Wales, 38% of adults report low legal confidence, 50% medium and only 12% high.
Both accessibility and confidence vary significantly across demographic groups, reinforcing the need for new, more approachable ways to help people understand and act on their legal challenges.
How services could be improved
The survey conducted by The Legal Services Board and The Law Society2 identified a number of ways in which provision of legal services could be improved. ChallengeMy’s offering alleviates a number of the challenges currently faced.
The need for change
In response to the ‘State of Legal Services 2020 Report’, The Legal Services Board identified several challenges within the current system and set out key objectives to drive improvement across the sector.
Fairer Outcomes
Tackling unfairness that harms both the public and the profession by:
- Reducing unmet legal need across society
- Achieving fairer outcomes for people facing disadvantage
- Removing barriers to a diverse and inclusive legal profession
Stronger Confidence
Building public and professional confidence on solid foundations by:
- Ensuring high‑quality legal services and strong professional ethics
- Closing gaps in consumer protection
- Reforming the justice system and modernising regulation
Better Services
Encouraging responsible innovation and consumer‑focused progress by:
- Empowering people to access high‑quality, affordable legal services
- Fostering innovation that designs services around real consumer needs
- Supporting the responsible use of technology that earns public trust
Take your first step today
If you’re facing a challenge and aren’t sure where to start, begin with a no obligation, free consultation. We’ll listen, make sense of what’s happening and help you take the right next step.