The State of Services Legal Narrative
This report is informed by insights gleaned through conversations with people across and outside the legal services sector in England and Wales.
DownloadLegal Needs of Individuals Summary Report
This report presents the findings from the Legal Needs Survey 2023 of individuals in England and Wales (referred to as “the 2023 survey”).
DownloadAccess to justice: why ChallengeMy exists
Across England and Wales, millions of people face legal problems but never take action.
Research by the Legal Services Board and The Law Society published in 2025 shows that around 66% of adults experience at least one legal issue every four years, yet 38% receive no professional help at all.
The reasons are clear:
- Many believe that navigating the law favours those who are “skilful and resourceful”
- Almost 9 out of 10 people agree the system feels “stacked against ordinary people”
- Cost and complexity are also major barriers, leaving many unsure of where to start
ChallengeMy was created to change that.
We exist to make fairness accessible – giving people a clear, supported route to act when something goes wrong.
By replacing confusion with clarity and overwhelm with guidance, we help people take the right first step and move forward with confidence.
