• If we can accept your case, our service provides you with a choice of qualified, independent solicitors who are able to assist you with your challenge based on the nature of the claim and the advice you require.
• We also provide you with a consultant to guide you through the process of engaging a solicitor and beyond.
• Our services are free; instead we typically receive payment from solicitors in the form of a subscription fee and/or commission payment if you engage them through our services. However, additional charges will apply if you want to use your consultant beyond the time provided to you as part of our service; please see “How the process works” for details of this allocation and the additional charges.
• You can withdraw from using our services at any time. However, there will be a charge if you have been provided with a consultant but withdraw prior to engaging a solicitor; please see “Cancellation” below for further details about these costs. If you have engaged a solicitor before you withdraw, no charge shall be payable to us but you will need to terminate your relationship with the solicitor separately and you may still be liable for any outstanding legal fees.
• We are not a law firm and neither we nor our consultants are qualified to provide legal advice. It is your solicitor who is responsible for this, as set out in the terms of their letter of engagement with you.
• When you use our services, you must subsequently let us know in writing if:
  • you engage one of the solicitors on the shortlist we present to you within twelve (12) months of ceasing to use our services;
  • you engage a solicitor using our services, and you subsequently use them or their firm for any other matter within twenty-four (24) months of you becoming their customer;
  • you engage a solicitor using our services and you subsequently recommend them or their firm to a third party, and the third party engages them, within twenty-four (24) months of you becoming their customer.

Where to find information about us and our services

You can find everything you need to know about us, ChallengeMy Group Limited (“CMG”), and our services on this website before you submit an enquiry form.  We also confirm the key information to you in writing by email after you submit your enquiry form.

Nature of our services

• We provide an online platform that nominates qualified, independent solicitors (each a “Solicitor”), based on the specifics of your case and the legal advice that you require, as set out in your enquiry form and as further articulated in your engagement with us. We also provide you with your own consultant who will help you through the process of selecting and engaging a Solicitor, interpreting their advice and managing them from beginning to end.  This is set out in more detail in the “How the process works” section below.
• Please note that CMG is not a law firm. We are not regulated by the Solicitors’ Regulation Authority (“SRA”) or the Law Society of Scotland, nor are we, nor any of our consultants, qualified to provide legal advice.  All legal advice and any other services that you receive from a Solicitor introduced by us are provided by that Solicitor, not CMG, and the Solicitor’s responsibilities to you shall be governed by, and subject to, the terms of their engagement letter with you. 
• We do not charge you to use our services, save where specifically set out in these terms. Instead, each Solicitor on our panel (or the firm that employs them) will pay us an annual subscription fee and/or commission based on the legal fees they receive in connection with your matter after you engage them as a result of using our services.  All of the Solicitors that we work with are regulated by the SRA (if they are based in England or Wales) or the Law Society of Scotland (if they are based in Scotland).
• We shall treat all information you provide to us in connection with our services as confidential, and we shall not disclose this information to any third party without your prior consent save where expressly set out in these terms, or where we are legally required to do so. We shall also never sell or transfer your personal data to any third party for marketing or commercial purposes without your permission.  

How the process works

• When you submit an enquiry form, we will confirm we’ve received your enquiry and then we will contact you again, normally within forty-eight (48) hours, to confirm whether we’ve accepted your case. Sometimes we do not accept enquiries; for example if your issue falls outside the expertise of the Solicitors’ firms on our panel.  When this happens, we will let you know as soon as possible.
• If we accept your enquiry, we shall invite you to set up a meeting with us, via an easy-to-use link, at a convenient time. During this meeting, we will ask you to elaborate on the information contained within your initial enquiry as well as explaining, in more detail, how CMG works. 
• If you want to proceed following this meeting, you will be appointed one of our consultants who will be in touch with you to introduce themselves, and who will ask you, via an easy-to-use link, to set up an introductory call at a time of your convenience.
• During the introductory call, our consultant will seek to understand your challenge better and may request you submit information that is deemed pertinent.
• Following the call you will be presented with a shortlist of Solicitors that CMG believes are a good fit for your case and, having been approached by CMG on your behalf, have submitted a proposal to CMG and are keen to work with you. If you have previously used any of the Solicitors that we include in our shortlist, you need to let us know.
• As part of our discussions with those Solicitors, we may need to disclose further details of your case based on the information you have provided to us. If there is any such information you do not want us to disclose, you should let us know as soon as possible as part of the introductory call or as soon as possible afterwards.
• Your consultant will then discuss the proposals received with you and, once you have made your choice of Solicitor, the consultant will set up the introductory call with them and join you for this meeting. If, following this meeting, you would prefer to consider other Solicitors then the process will be repeated until you have found a Solicitor that you are comfortable with.  Note, however, that should you choose to consider other Solicitors, you will be charged for the time your consultant spends setting up and joining the additional calls.    Time will be charged at £50 + VAT per hour or part thereof (minimum chargeable duration of thirty (30) minutes).
• Once you have made this decision, your chosen Solicitor will send out their engagement letter to your consultant, who will summarise its contents and discuss this with you. If you are happy to proceed, you will sign this letter with the support of your consultant and become a customer of that Solicitor or their firm (as applicable).
• Following this engagement, your consultant will:
  • arrange and attend the initial post-engagement meeting with the Solicitor;
  • meet with you for a thirty (30) minute call each week, at a time of your convenience, to discuss the progress of your case, and any issues or concerns you may have;
  • keep abreast of your case (this may include writing and/or speaking to your Solicitor directly);
  • be copied on all written correspondence between you and your Solicitor;
  • provide weekly monitoring of hours spent/activities undertaken/costs incurred by the Solicitor to ensure these are in line with expectation and any estimates provided by the Solicitor, and they may liaise with the Solicitor directly on your behalf in the event of any concerns; and
  • carry out any other activities on your behalf that your consultant reasonably believes necessary in order for CMG to provide the services, but they will always ask for your consent before carrying out any such activity.
• However, they will not:
  • join your calls with your Solicitor, unless you ask them to (and for which there will be an extra charge of £50 + VAT per hour or part thereof (minimum chargeable duration of thirty (30) minutes per request);
  • spend additional time on calls with you (beyond the 30-minute weekly call), unless you ask them to (and for which there will be an extra charge of £50 + VAT per hour or part thereof (minimum chargeable duration of thirty (30) minutes per request);
  • provide instructions to your Solicitor or otherwise act on your behalf.
• You must also let us know in writing if you subsequently use your Solicitor or their firm for any other matter within twenty-four (24) months of you becoming their customer. Notification must be sent to customers@challengemy.com.
• Furthermore, you must let us know in writing if you recommend your Solicitor or their firm to a third party, and they engage them, within twenty-four (24) months of you becoming their customer. Notification must be sent to customers@challengemy.com.

Please note that we shall record and retain all your calls with CMG and our consultants during this process.  For more details about how we use your personal data, please see “How we use your personal data” below.

Things we’re not responsible for

• If the provision of our services is delayed by an event outside our reasonable control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay.
• We have no input into or control over the accuracy, completeness or otherwise of the legal advice provided by any Solicitor. If you are unhappy with the service you receive from your Solicitor, you should raise this with them directly.

Cancellation

You can withdraw from using our services at any time. To do so, you should contact our Customer Service Team at customers@challengemy.com.  However, please note that once you have engaged a Solicitor using our services, cancellation of your contract with us will not end your contract with the Solicitor or their law firm (as applicable).  If you also wish to end that contract, your rights to do this and your liability to pay any outstanding legal fees shall be subject to the terms of the letter of engagement.

There will be no cost associated with withdrawing from using our services if you have already engaged a Solicitor.  However, in the event you have been provided with a consultant but withdraw prior to engagement, you will be liable for the reasonable costs we have incurred in association with the provision of our services up to the point of cancellation, which will be up to £200 + VAT.

You are required to disclose to us, in writing at customers@challengemy.com, should you engage one of the Solicitors on the shortlist we present to you within twelve (12) months of ceasing to use our services.

We can change services and these terms

Changes we can always make.

We can always change the nature of our service to:

• reflect changes in relevant laws and regulatory requirements; and
• make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

We may also need to change your consultant if, for example, they are no longer engaged by CMG.  In these circumstances, we will provide you with a replacement consultant as soon as possible.

We can suspend our services (and you have rights if we do)

We may do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service (see “We can change services and these terms” above).

We can withdraw our service

We can stop providing our service.  We let you know at least one (1) month in advance if we plan do to this.

We can end our contract with you

We can end our contract with you if you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide our service.

We don’t compensate you for all losses caused by us or our services

We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in “Things we’re not responsible for” above.
• Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

How we use your personal data

How we use any personal data you give us is set out in our Privacy Policy.

Complaints

We will try to resolve any disputes with you quickly and efficiently.  If you are unhappy with the services we have provided or any other matter, please contact our Customer Services Team at customers@challengemy.com as soon as possible.

Other important terms apply to our contract

Transferring this contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service.  We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.  However, you can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract

This contract is between you and us.  Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something, or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Governing law and jurisdiction

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.  We can claim against you in the courts of the country you live in.

Payments

Any amounts payable under this contract to us will be invoiced monthly in arrears.  Payment terms are thirty (30) days from the date of the invoice.  In the event of late payment, interest under will accrue on a daily basis from the due date until the date of actual payment at 3% a year above the Bank of England’s base rate from time to time.