A free service that makes legal challenges easier to navigate

When things take an unexpected turn – a dispute, an employment issue, an injury or a relationship breakdown, it can be hard to know where to start or even whether the issue is legal.

That’s where ChallengeMy comes in.

We give you free, impartial guidance to help you understand your legal position, explore your options and connect you with the right solicitor for your situation.

We help you take the right first step – moving from uncertainty to action with clarity and confidence.

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Our approach: impartial, transparent and supportive

Facing a potential legal problem can feel overwhelming and isolating. That’s why our approach is centred on standing right alongside you from beginning to end.

Every Step. Every Challenge. By Your Side.

From your first free consultation, we take the time to listen carefully, explain your options in plain English and help you feel confident about what comes next.

Our consultants provide empathetic, clear guidance – no jargon, no pressure, just practical support tailored to your individual circumstances.

Transparency is at the heart of everything we do.

We outline your options impartially from the start, so you can take your next step with confidence.

While our partner law firms fund the service, our consultants remain impartial. Their role is to help you find the solicitor best suited to your situation,  not simply the nearest or loudest option.

Throughout the process, we manage communication, costs and progress, so you always feel informed, supported and in control.

That’s how we help you move through your legal challenge – with clear guidance, trusted expertise and steady support from start to finish.

Our process

We’ve created a clear, guided route through your legal challenge – from first question to resolution.

Step 1

We listen and understand

It starts with a free, confidential conversation. You tell us what’s going on, in your own words whilst we take the time to understand the full picture.

Step 2

We diagnose what’s really happening

Our advisors will help you make sense of the situation with a straightforward summary to clarify what your options are. No jargon. No pressure. Just clear, impartial guidance so you can decide what to do next with confidence.

Step 3

We match you with the right legal expert

If you decide to proceed you will be appointed with a dedicated, UK-based ChallengeMy consultant who will provide you with a shortlist of solicitors – note that the consultant does not select the shortlist. This is done centrally. Our trusted panel firms are selected for their expertise, professionalism and commitment to care of ChallengeMy’s customers.

Step 4

We stay involved and keep things on track

We don’t hand you off and disappear. Your consultant stays by your side, helping to manage communication, assess progress and where necessary, challenge costs based on ChallengeMy’s comprehensive experience to give you additional peace of mind.

Step 5

You stay in control until resolution

From start to finish, you remain in control of every decision. We simply make the journey clearer, smoother and more efficient, ensuring your time and money go toward actions that actually move things forward.

Access to Justice - legal issues we help with

We support customers across a wide range of common legal challenges, including:

Each legal issue is supported by the right experts and guidance is tailored to help you move forward with total clarity and confidence.

Take your first step today

If you’re facing a challenge and aren’t sure where to start, begin with a no obligation, free consultation. We’ll listen, make sense of what’s happening and help you take the right next step.

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