FAQs

The name ChallengeMy reflects what we help people do – take action when something doesn’t feel right. It’s a call to stand up, ask questions and move forward with confidence.

Each of our specialist divisions carries that same spirit, for example ChallengeMy Accident or ChallengeMy Employment – helping people take the right first step in their specific legal challenge.

No. ChallengeMy is not a law firm and does not provide legal advice or legal services. We are not regulated by the Solicitors Regulation Authority (SRA) or any other legal regulatory body.

Our role is to help individuals and businesses understand their situation, explore their options and, where needed, connect with qualified legal professionals.

Any information we provide is for general guidance only and should not be taken as legal advice. Any legal advice will be provided by the solicitor you choose to engage.

Using our service does not create a solicitor‑customer relationship.

Please see our how it works page for further details.

Yes. ChallengeMy treats all information shared in the strictest confidence.

Your privacy is protected at every stage, and the terms of confidentiality are clearly set out in the agreement you enter into with us.

This will depend upon the specifics of your challenge and any specific requirements you may have. ChallengeMy will endeavour to provide you with a consult who is best able to accommodate your requirements thereby ensuring an effective working relationship.

Some of our consultants have a background in law, while others come from different professional fields.

Regardless of their background, all are trained to provide clear, impartial guidance and to help you make sense of your situation.

As ChallengeMy is not a regulated law firm, our consultants do not provide legal advice – but they share our company values of fairness, integrity and empowerment throughout every challenge.

In most cases, no. The cost of ChallengeMy’s service is covered by our partner law firms, so there’s usually nothing for you to pay.

If you ever require additional time or support from your consultant, we’ll explain any charges, which are set out in our terms and conditions, clearly in advance. Furthermore, charges will be payable if, having been introduced to a consultant, you elect not to engage a ChallengeMy registered solicitor. Again, these are set out in our terms and conditions.

You’ll always have full control over whether to proceed and you’ll never be pressured to do so.

Yes. If your situation requires legal support, fees would be payable to your chosen solicitor.

The only exception is where Legal Aid applies. Your consultant will explain this clearly and help you understand any potential costs before you decide to proceed.

No. Using ChallengeMy should not make your legal costs higher.

There are three main reasons for this:

1. Time saved – Our involvement saves your solicitor time that would normally be billed directly to you.
2. Efficiency for firms – The ChallengeMy model helps solicitors make better use of their time and resources by connecting them with well‑prepared, supported customers when they have capacity.
3. Cost oversight – As part of our service, we monitor the time and costs being charged by your solicitor. Because we understand what’s typical across the market, we can question anything that appears excessive and help ensure your legal costs remain fair and proportionate.

No. ChallengeMy is designed to be as accessible as possible.

Our online platform is simple to use and allows customers to connect easily with their consultant – most calls take place via Zoom. [Download Zoom]

However, we understand that not everyone is comfortable using technology. If you prefer, you can work with ChallengeMy entirely by phone. You don’t need a laptop or advanced IT skills – just a way to talk to us.

In most cases, no. ChallengeMy usually works with customers online – through video calls or by telephone.

However, in certain circumstances, a home visit can be arranged at your request.

All consultants hold a valid Disclosure and Barring Service (DBS) certificate.

Please note that home visits may incur an additional cost, which will always be discussed and agreed with you in advance.

Yes – as long as you live in the United Kingdom, you can use ChallengeMy’s services.

At present, our support is focused on the UK, but we plan to expand internationally in the future.

ChallengeMy Group’s offering is extensive by design. Regardless of the nature of the legal issue / contentious matter being faced, ChallengeMy Group endeavours to support you, the individual. ChallengeMy Group can assist in matters relating to accidents, crime, councils, employment, housing, inheritance, money, provision of goods and services, relationships, scams and travel. And everything in between.